What this service includes
- Troubleshoot and diagnose the computer
- Assess the threat to stored files
- Remove identified viruses, spyware, and malware
- Confirm that the cleanup was successful
- Perform general maintenance to improve computer performance
Signs your computer may need help
Unexpected pop-ups, browser redirects, security warnings, unknown programs, sudden slowness, or unusual activity may indicate unwanted software. Avoid entering passwords or payment information until the device has been assessed.
Start with an evaluation
Bring the computer to us on Lighthouse Avenue and explain what you have noticed. If traveling is difficult, ask whether a house call appointment is appropriate. If you saw an error or warning, a photo of the message can be helpful.